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How we protect your account and payments

Your account information, deposit history and personal details stay secure on luna togel.com.

Data you controlTransparent storageYour access rights
luna togel.com How we protect your account and payments
GET IN TOUCH

How to contact us about your privacy

Questions about your data, how we use it, or requests to update or delete information can be sent to our support team.

Live Chat Available daily 08:00–23:00 WIB. Ask about your data, request account details or report privacy…
Email Support Send privacy requests to our dedicated inbox.
Account Settings Update your registered phone, email or linked payment account (DANA, OVO, GoPay, QRIS) anytime…
SECURITY & TRANSPARENCY

How we handle your information

Your account security is built into every step. We use encryption for all data in transit and at rest, two-factor authentication to protect login access, and automated systems…

Encryption & Storage

All personal and payment data travels over secure, encrypted connections. Information is stored on protected servers with restricted access.

Two-Factor Authentication

Protect your account with a password and a one-time code sent to your registered phone.

Cookies & Tracking

We place cookies to remember your preferences, session status and gameplay history.

Data Access Requests

You can request a copy of all data we hold about you — account details, transactions, activity logs — by…

Account Deletion

Ask support to permanently close your account and erase personal data after the retention period expires.

Privacy Changes

If we update this policy, we notify you by email and in-lobby banner at least 30 days before the change…

Privacy questions players ask us

We've answered the privacy and data questions we hear most often. If you need more detail about how we collect, store or share your information, reach out to our support team.

Your account settings and linked payment details (DANA, OVO, GoPay, QRIS) are deactivated immediately. Personal and transaction records are retained for five years to comply with local tax and fraud-prevention laws. After that retention period, you can request permanent deletion.

When you deposit through DANA, OVO, GoPay or QRIS, your payment credentials are never stored on our servers. We receive only a confirmation token from the payment processor. All links between your account and payment method are encrypted end-to-end.

Yes. Contact support and request a complete data download. We compile your account profile, all deposits and withdrawals, gameplay records and device logs into a file and send it within 14 days where local law permits.

Only your account holders and luna togel.com staff with verified business need can access your history — fraud investigators, support agents handling disputes, and compliance officers. We never share gameplay or deposit records with advertisers or other brands.

Deposit and withdrawal records are kept for a minimum of five years for audit and compliance purposes where local law requires it. Account activity logs (logins, game sessions) are retained for one year or until account closure, whichever is later.

Contact support immediately via live chat or email with your account details. We will verify the breach, reset your password, review all recent transactions, and investigate unauthorised access. We also notify you of any confirmed data compromise as required by law.

Yes. We place session cookies (expire when you close the browser) to remember login status and game preferences, and persistent cookies (stay until expiry) to recognise you on return visits. Disable cookies in your browser settings; this may affect lobby functionality or payment processing.